We get so caught up in our day to day running of a business that we very often forget what is truly important to the success of our business. What is it that will make our business successful and grow? Look, most of my talks and what I do revolve a lot around leadership and … More Customer Experience
Do we listen to and understand what our clients and customers are telling us? The answer should be an obvious YES! If my answer is based on what I see happening in the business world and my own experiences, I really don’t believe we are listening, and it is at our own peril! Small and … More Are you listening to you clients?