We get so caught up in our day to day running of a business that we very often forget what is truly important to the success of our business. What is it that will make our business successful and grow? Look, most of my talks and what I do revolve a lot around leadership and … More Customer Experience
Do we listen to and understand what our clients and customers are telling us? The answer should be an obvious YES! If my answer is based on what I see happening in the business world and my own experiences, I really don’t believe we are listening, and it is at our own peril! Small and … More Are you listening to you clients?
When I started the Day Pro – Lead & Inspire Initiative a few years ago I decided to keep the principles of the initiative as simple as possible. The result was the mission statement been summed up in three short phrases. Cultivate Leadership Inspire Courage Motivate a nation As the initiative has evolved over the … More Seven Life Foundations
Do you LISTEN when others speak? Listening when others speak is as important in communication as the actually ability to speak clearly. It does not matter if you are part of an audience or having a one on one conversation with someone Tip #1: When someone is speaking listen with intent of understanding, not responding. … More Are You Listening?