Customer Experience

We get so caught up in our day to day running of a business that we very often forget what is truly important to the success of our business. What is it that will make our business successful and grow? Look, most of my talks and what I do revolve a lot around leadership and … More Customer Experience

Are You Listening?

Do you LISTEN when others speak? Listening when others speak is as important in communication as the actually ability to speak clearly.  It does not matter if you are part of an audience or having a one on one conversation with someone Tip #1: When someone is speaking listen with intent of understanding, not responding. … More Are You Listening?